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Guía de Lanzarote

Coronavirus Information

We understand that uncertainty surrounding the novel Coronavirus (COVID-19) is making it difficult for many people to make travel plans right now. It’s stressful not knowing whether a destination that is unaffected today will still be safe in a week or a month. On this page we’ve assembled some coronavirus information and resources to help you make a well-informed decision on where it’s safe to travel. In addition to sharing updates from the Center for Disease Control and Prevention (CDC).

We are now able to welcome you again with open arms.
You are now able to marvel at our landscapes,
feel our sun on your face and share in our lifestyle.
So, Here we are, looking forward to assiting you.
Thank you for your support!

Coronavirus Information

Situation in Lanzarote  https://www.lanzarotecovid19.com/

Is it safe to travel?

Thanks to an immense global effort, many countries are beginning their recovery from the Coronavirus. Lanzarote is starting to reopen. This is fantastic news for travelers and we, Lanzarote Experience Tours, want to help you enjoy the safest and smoothest experience possible. For this reason we’ve put together everything we’re doing to support you. Below you’ll find the following information:

Who can visit Canary Islands?

You can visit the Canary Islands provided you travel from the European Union, from a country in the Schengen area or from a third country with which Spain has reciprocal agreements regarding the acceptance of travellers. These are Australia, Canada, China, South Korea, Georgia, Japan, New Zealand, Rwanda, Thailand, Tunisia and Uruguay.

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

Are there any special procedures to complete before travelling to Canaries?

Everyone who comes on holiday to the Canary Islands must go through a health inspection. This inspection varies depending on your exact circumstances.

If you travel to Canary Islands from outside Spain and stay in touristic accommodation:

  •  Test to diagnose active COVID-19 infection with negative result, carried out within 72 hours prior to arrival . This must be submitted when you check into your chosen tourist accommodation. There is no requirement for children under 6 years to present a negative diagnostic test. The test must be approved by the healthcare authorities of your own country or of the European Union.

Click here in order to find a list of certain authorized centers in UK.

And click here in order to find a list of certain authorized centers in Ireland.

  • A health check at the airport that includes a visual inspection to rule out symptoms and a temperature check (fever is defined as a body temperature of  37,5ºC or higher).

If you travel from outside Spain but do not stay in touristic accommodation.

If you travel from another autonomous community within Spain.

  • You only need a test if you stay in touristic accommodation.

In any case, it is extremely important you check your operator or airline’s conditions before travelling to Canary Islands.

What test documentation is required? 

You need to have diagnostic test for active SARS-COV-2 infection with a negative result. The tests that are allowed are PCR (RT-PCR for COVID-19), and antigen tests that detect SARS-COV-2 antigens with an accuracy of 97% and a sensitivity of over 80% as defined in their supporting documentation.

The test must come with a printed or digital certificate that contains the following information:  name, surnames and ID number of the person tested, name of the health organisation or authority that does the test, contact details of the medical centre, brand and health authorisation of the test, date and time of the test, and the test result. In the case of antigen tests, the certificate must include the accuracy and sensitivity of the test. It is preferable if the test certificate is in English or Spanish.

Click here in order to find a list of certain authorized centers in UK.

And click here in order to find a list of certain authorized centers in Ireland.

I am resident in Canaries. Do I need to submit a negative test certificate to stay in tourist accommodation in Canaries?

 No, you only need to prove you are a resident of Canaries and make a responsible declaration that you have not left Canary Islands during the 15 days before you arrive at the accommodation and have not experienced symptoms suggestive of COVID-19 during that period.

I am going to be in the islands for a long time. Must I have a test every time I change accommodation? 

No, you only need to show that you had a test within the 72 hours prior to arrival in the Canary Islands. If you have spent more than 15 days in the Canary Islands, you will need to sign a sworn declaration stating that you have not shown any symptoms of COVID-19

Must I have a test before I leave Canary Islands?

 No, but you may be asked for one when you reach your destination. We recommend you always check the requirements and recommendations in your country of origin.

Will I be able to have a test in the islands before I leave?

Of course. There are top-level health facilities in Canary Islands. Your accommodation will tell you the nearest place where you can get a certified diagnostic test.

What do I need to know before my arrival in Canary Islands? Safety measures.

In Canary Islands, we have worked tirelessly for the past few months so that you can visit us and enjoy your holiday to the utmost in the maximum safety.

You must download the RadarCOVID contagion alert app to your mobile. It is available for both iPhone and Android and will notify you of the risk of exposure to COVID-19 depending on your location.

You should also be familiar with the main measures being applied to ensure your well-being.

General measures:

  • Masks must be worn by adults and children over the age of six when outdoors or in enclosed public spaces, except when eating or drinking, doing physical exercise and/or if you are disabled or have a respiratory condition.
  • Interpersonal distance (set at 1.5 metres).
  • The use of products for individual hygiene (hydroalcoholic gels and soap) is encouraged.
  • Appropriate cleaning and disinfection of all establishments and all materials for activities (especially toilets and similar common areas).

Specific measures:

  • Outdoors and in enclosed public spaces, masks must be worn regardless of whether you are at the interpersonal safety distance of 1.5 metres. You may not smoke or use tobacco inhalation devices when it is not possible to guarantee a 2-metre separation. Smoking is not permitted on public highways.
  • Public and/or group transport. Masks must be worn by adults and children over the age of six, except if you are disabled or have a respiratory condition. Seats will be assigned on tour buses.
  • Tourist accommodation. Capacity is restricted in common areas, at social activities and in group classes, as per the required social distancing. You will also come across served buffets, where food is plated individually, or self-service buffets, where there are separator screens in the food areas.
  • Beaches, pools and other nature areas. Masks must be worn on entry to the beach or pool area, when moving around or when taking a walk. The only time they are not compulsory is when you are swimming, or when you are sitting or lying in a certain place, without moving from it and at the recommended safety distance from other people.There are restrictions on capacity (4 m2 per person), duration of visit and access to some of the most popular beaches to ensure that the interpersonal distance can be respected. For natural pools, the surface area of the pool is taken into account when calculating capacity. There must be a separation of two metres between groups of loungers and sunshades and these must be disinfected between customers. There is enhanced cleaning of toilets, showers and foot showers.

    Regarding the use of swimming pools, capacity is restricted according to the number of loungers. These are laid out respecting the interpersonal separation by family unit and are disinfected daily.

    In nature areas outside towns and villages, masks do not need to be worn if the interpersonal safety distance is respected.

  • Restaurants.Catering businesses, restaurants and outdoor cafés, beach bars and restaurants must close by twelve midnight and new customers will not be allowed in after 11 pm. The minimum distance between tables, groups or the bar is 1.5 metres, with a maximum of ten people per table or group. Items for general use and/or self-service items have been removed, including napkin dispensers, sugar bowls and menus, which have been replaced by QR codes, signs or other similar measures. Before customers are seated, tables are cleaned and disinfected.
  • Tourist attractions and guided tours. Prior booking is required (mostly online) as there are restrictions on capacity. At attractions, tours are one-way to avoid people passing by and crowding. The use of individual headphones is being encouraged for audio guides and they are disinfected after every use.
  • Shopping. Garments are cleaned after they are tried on by a customer, and the changing rooms are also disinfected frequently. The ventilation systems in place guarantee sufficient renewal of air. We recommend paying by card.
  • Cultural activities and events. For now, there are limited events on offer, but the archipelago’s usual agenda will gradually return. At cinemas, theatres and such like, seats are being assigned and distributed by family unit or groups of people who live together. The security staff are also monitoring the entrances and surrounding areas at all times to ensure the interpersonal distance is respected.
  • Spas and wellness centres. These establishments follow very strict hygiene protocols, and these have been further reinforced as a result of the pandemic. Service is by prior appointment only, as there are restrictions on capacity. You must wear a towel or bathrobe within the facilities.
  • Gyms and sports activities. Group activities in enclosed spaces are permitted for a maximum of 25 people, and in the open air, for a maximum of 30, in order to ensure the interpersonal distance can be respected. Materials are provided for clients to disinfect the equipment and other resources used at the facilities. Towels must be used. The ventilation systems in place ensure that the air is frequently renewed.
  • Golf courses. Games can be played between four people, as long as the interpersonal distance is respected. The player’s ball cannot be touched by the caddie or other players. The use of buggies is restricted to two people at a time and they are disinfected before use.
  • Nightlife. Only premises with an outdoor space can open, and their capacity is restricted to 75%. You can only drink at tables (not at the bar), and dance floors are not yet allowed to open. These businesses must close by twelve midnight and new customers will not be allowed in after 11 pm.
  • Active tourism. Open-air active tourism activities entail little risk and are usually run for small groups. Nonetheless, individual sports materials cannot be shared and specific cleaning and disinfection protocols are in place.

What personal protection measures must I take to prevent spreading the virus?

The Government of Canary Islands recommends that all citizens follow these personal protection measures:

  • Wash your hands frequently with soap and water or clean them with hydroalcoholic gel.
  • When you cough or sneeze, cover your mouth and nose with a tissue and then put the tissue in a bin.
  • Stay at a distance of at least 1.5 metres from anybody who doesn’t live with you (whether they have symptoms or not).
  • Wear your mask when you are outdoors or in an enclosed public space.

Any reunion or meeting in private spaces of people who do not live together should be restricted to a maximum of ten people, even if the safety distance can be guaranteed.

What should I do if I get symptoms during my stay on Canary Islands? Covid medical insurance.

If you experience symptoms such as a cough, a temperature, shortness of breath or feeling generally unwell, self-isolate at your accommodation and call 900 112 061 for instructions and to be put in touch with the appropriate medical centre.

Remember that you must wear a mask if you go to any medical centre in the islands and avoid touching anything with your hands.

As what is most important is your health and well-being, if you do not have medical insurance, we will provide you with an AXA policy free of charge in Canary Islands to cover all expenses relating to COVID-19See everything that it covers here.

we take in our commitment to health, cleanliness and safety. 

We are committed to providing exceptional service to our clients, particularly in these uncertain times. For this reason, we have adopted protective measures to prevent the spread of COVID-19.

  • For our guests, your safety are always our first priority. We have created a “Covid-19 ” Tag that is already live.
  • Our vehicles are sanitized after each ride using Clorox Wipes and disinfection sprays.
  • In all our transfers and excursions and our drivers wear a mask.
  • We have hand sanitizer or disinfecting wipes available for passenger use.
  • We clean the vehicle after each trip
  • Tour group capacity has been reduced and general health and sanitation measures have been adopted.
  • Where possible outdoor spaces have been prioritized.
  • Sanitation and disinfection measures across attractions have increased according to legal regulations.
  • Customers may be asked to scan their own vouchers, take a temperature check, sign a waiver or complete a form with personal data. If necessary, the contact information will serve to facilitate the monitoring of coronavirus cases.
  • Customers are advised to bring face masks with them, as they are not be provided by the tour/venue.
  • A safety distance of 1-1.5m is to be maintained at all times.

Coronavirus Information

Health and Safety Guidelines for our Fleet and Drivers

We offer Private transportation that is committed to doing everything possible to keep our drivers and travellers safe .At the completion of each shift each vehicle is steam cleaned which kills all bacteria and viruses. You can feel confidant that you will be provided with an immaculately clean vehicle.

The health and safety of our drivers is very important for us. Therefore in order to reduce the risk of catching or transmitting the Covid-19 Virus to people, we ask our drivers to ensure they follow the below measures:

  • To keep alcohol-based hand sanitizer with at least 60% alcohol to disinfect hands,
  • Wear a face-mask at all times that are in contact with other people.
  • Clean and disinfect the vehicle.
  • Provide an alcohol-based hand sanitizer for customers.
  • Wear gloves.
  • And, at the end of the day, vehicles are desinfected with Ozono.

Booking and Cancellation Report

Travelling may be now off your “to-do” list, but don’t stop dreaming – You can start ticking those bucket list items off again and we are right here, ready to assist you with the personal and attentive service you deserve– from your first mail.

Of course, it will always be your choice when you’d like to travel , it will be our pleasure to organise for you a great transfer or excursion designed to be safe and enjoyable.When you entrust your excursion or transfers with Lanzarote Experience Tours, you’re in good hands.

Our policy concerning cancellations

Lanzarote Experience Tours has always had a Force Majeure policy in place for all travelers, meaning that should an event beyond our control – for example a natural disaster – prevent you from taking a tour, your tour will be refunded in full.

  • Effective immediately, you can receive a full refund on any tour you book then choose to cancel due to the Coronavirus.
  • You can book your tour with confidence, knowing that if the global situation changes and you choose not to travel because of this force majeure situation, you will receive a full refund.
  • This applies to every Lanzarote Experience Tours tour or transfer booked for anytime in 2020. This new cancellation policy will be in place until the end of August, at which point we’ll re-assess the travel situation.*

Why are we doing this?

We want your trip planning experience to be an exciting one, not one fraught with anxiety. We’ve heard from many travelers that their other travel providers – be they airlines, cruise lines or hotels – just aren’t responding in a fair or sympathetic way to the current situation. We want to do better.

If you have any questions about this new policy, or about booking tours in any destination, please don’t hesitate to get in touch with us via LiveChat, email, WhatsApp or phone. Our support team is available 24/7.

*If this updated policy differs from how we handled any tours you’ve cancelled previously for this reason, please rest assured we will reach out to you right away to update your refund or answer any questions you have.

Please, Don’t cancel your trip … Change the date and enjoy dreaming about your next trip!

Other Helpful Resources. List of useful links:

The Ministry of Foreign Affairs, EU and Cooperation advises against traveling abroad. Several countries have established travel restrictions on Spanish citizens. Check the updated list of countries: bit.ly/39OFxHl.

Know your rights if your flight has been affected by the current public health emergency situation as a consequence of the COVID-19 coronavirus: bit.ly/3cZNivW.

NEW INTERNATIONAL CODE TO PROVIDE GREATER LEGAL PROTECTION FOR TOURISTS

World Health Organization

https://www.euro.who.int/en/home

Government of Spain

World Health Organization

European Centre for Disease, Prevention and Control (ECDC)

https://www.ecdc.europa.eu/en

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Cruise Lines International Association (CLIA)

COVID-19 Global Cases by Johns Hopkins

https://www.gfmer.ch/Medical_search/Ministry_health.html

Travel Advisories from CDC

Source: https://wwwnc.cdc.gov/travel/notices

We thank you for your continued loyalty and whether it be now or in years to come, keep travelling!

Best regards and Keep Safe!

Angela Tejera