Last updated: 10 September 2026
Cancellation policy
These rules apply to bookings made on this website, unless a product page states stricter or more specific terms.
1. Free cancellation
You may cancel free of charge up to 48 hours before the service starts. Card payments are refunded by the same method, subject to Stripe and your bank’s timing.
2. Inside 48 hours
If you cancel with less than 48 hours’ notice, do not show up, or arrive too late for us to run the service, the amount paid is forfeited, except where consumer law requires otherwise in your case.
3. How to cancel
Use the “Cancel booking” page with your locator and email, or write to support@lanzaroteexperiencetours.com. Times are Canary Islands local time (WET/WEST).
4. If we cancel
If we cancel due to a minimum not reached, weather, safety or force majeure, we refund what you paid or offer another date or equivalent activity.
5. Invoices and refunds
Card refunds are documented for tax purposes. Cash collected on the day, if any, is handled separately and is not a card invoice.
