1. The trader

Services are provided by Lanzarote Experience Tours S.L.U., tax ID B76071836, Calle Calderetas, 100, 35550 San Bartolomé - Lanzarote, licence I-AV-0002407.1.

By booking you confirm you are of legal age and that your details are accurate.

2. Services

We offer guided tours, cruise shore excursions, airport–hotel transfers and other tourism services in Lanzarote when published.

Description, duration, group size, language, meeting point and price are those shown on the product page when you pay.

3. Price and payment

Prices are in euros and include Canary Islands taxes (IGIC) unless stated otherwise.

Payment methods are those offered at checkout for each service: online card (Stripe), a deposit with the balance in cash on the day, or other options shown in the form.

Until any required online payment is confirmed, the booking may stay pending or be cancelled automatically.

4. Minimum notice

Online bookings must be made at least 48 hours before the service date and time, unless the product page says otherwise.

5. Voucher and attendance

After payment you receive an email with the locator and voucher. Keep it (print or phone) and show it to the guide or driver.

Meeting point and time are those on the voucher. For cruise tours we meet at the stated quay after port security.

6. Your duties

Arrive on time, wear suitable footwear, bring water and sun protection, and tell us about reduced mobility, allergies or special needs when booking.

Unpaid balances, no-shows or delays that make the service impossible are not refundable, except as set out in the cancellation policy or consumer law.

7. Changes by us

If a minimum number of guests, bad weather, a site closure or force majeure prevents the service, we will offer an alternative or a refund of amounts paid.

For cruise guests we are not liable for itinerary changes, ship delays or an earlier all-aboard set by the cruise line. Please watch your ship’s schedule.

8. Withdrawal

Leisure services for a specific date may be excluded from the 14-day withdrawal right (Spanish consumer law art. 103.l). Cancellations follow this site’s cancellation policy, without prejudice to your mandatory consumer rights.

9. Complaints

Email support@lanzaroteexperiencetours.com or call +34 646 08 05 85 / +34 928 52 12 26.

Complaint forms are available Monday to Friday, 09:00–13:00, at Calle Calderetas 100, 35550 San Bartolomé (Lanzarote).

EU online dispute resolution: https://ec.europa.eu/consumers/odr